Dedicated to serving our customers, our owners, whenever you need us!

CRMU prides itself on serving you! We truly believe that "what we do" and "how we do it" make a difference. We are here to serve you, so please let us know how we can help.


Frequently Asked Questions - FAQ's
Click here to see a list of our most frequently asked questions.


Start, Stop, or Transfer Service
Moving or building a new home? Use our convenient online forms to initiate, stop or transfer your utility service.

Start service
Stop service
Transfer service


Billing & Payment Options
CRMU offers the following billing and payment options:

Billing Information
CRMU customers receive one bill for all utility and city services (electric, natural gas, water, wastewater, trash and storm water). Communication customers receive one bill for all communication services (cable television, internet and telephone). Both bills should be received on or around the 10th of each month and are due on the last day of the month. Click here for a detailed explanation of your monthly utility bill.

Budget Billing
Pay the same amount every month! It's convenient for you. Budgets are an average of previous charges to provide a level payment for the next 12 months. Because usage varies due to weather, living habits, etc., customers are typically behind or ahead of the actual charges incurred. New budgets are calculated on a yearly basis. To request a budget proposal - click here.

Payment
CRMU customers have the convenience of paying both the utility and communications bill with one payment. We accept cash, money order, check (no two-party checks), and credit cards (Mastercard & Visa only). Payments are due the last day each month. Payments must be received by then to avoid a late fee. Listed below are a few options to make your life easier.

Payment Submission
Submit your payment by mail, drop box, or in person at our office counter or drive-thru window. Our drop box is located on the south side of the muncipal building - just east of the drive-thru window.

Bank Auto-Pay
Let's face it. Your life is full of deadlines. CRMU can make those responsibilities a little less hectic. On the very last day that your bill is due, we debit your bank account to pay your bill, and send you a monthly bill to show that your bill has been paid. This way, you keep your money until the very last day, but never have to worry about paying late! To sign up - click here!

Pay by Credit Card (Mastercard & Visa only)
Pay your bills from the comfort of your own home! It's fast, convenient, and free! Pay online at www.officialpayments.com or by calling 1-800-2PAY-TAX (1-800-272-9829) using jurisdiction code 2505. For more detailed instructions, click here.


Disconnection for Non-Payment

Electric & Natural Gas Utilities
Bills are due the last day of the month. CRMU is subject to the Code of Iowa and the Iowa Utilities Board's rules for disconnection of electric and natural gas utility services only. *Customers will be given a 12-day notice stating the date of disconnection for failure to pay. If the bill remains unpaid, a 48-hour disconnect notice will be given for these services prior to the original date of disconnection. (*Notices are not require if you are on a payment plan)

Pursuant to Iowa Code Section 384.84(3)(d)(1): If a delinquent amount is owed by an account holder for a utility service associated with a prior property or premises, a city utility, city enterprise, or combined city enterprise may withhold service from the same account holder at any new property or premises until such time as the account holder pays the delinquent amount owing on the account associated with the prior property or premises.

Water & Wastewater Utilities
Bills are due the last day of the month. The Board of Trustees establishes the rules for disconnectoin of water and wastewater services. On deliquent accounts, Water and wastewater services may be disconnected at any time for failure to pay your entire utility bill in full.

Telephone Service
Bills are due on the last day of the month. CRMU is subject to the Iowa Utilities Board's rules for disconnection of telephone service only. Customers will be given a 5-day notice stating the date of disconnection for failure to pay.

Cable Television and Internet Service
Bills are due on the last day of the month. The Board of Trustees establishes the rules for disconnection of cable television and internet services. On deliquent accounts, cable television and internet services may be disconnected for failure to pay your entire communications bill in full.